So sorry to hear about this experience, @Kjerome. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 10:00 p.m. CST. We are sorry to hear that you are experiencing inconveniences with our app. Did you try uninstalling it and downloading it again?