Hello, marie6274. We are sorry to hear about this experience. Be aware that any Boost customer with a monthly plan who has made at least 12 consecutive on-time payments and is not enrolled in the Premier Grace Period program is eligible for BoostUP! The customer must also not have an unpaid debt with Sprint. Besides this, qualified Family Plan primary line customers can take advantage of BoostUP!, however secondary lines cannot.
Feel free to visit our website https://www.boostmobile.com/ for more details or let us know if you have any question.