So sorry to hear about this experience, FranBenson. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.
Hi there, randymelvin! These are the steps to add a line for existing customers:
1.Determine whom you want to be a part of your Family and decide on a plan: $35 3 Gigs of 4G LTE Data OR $50 Unlimited Gigs
TIP: All members must be on the same plan as the Primary.
2.Make sure the Primary line is on his/her plan of choice and has enough funds in his/her account for all new family members that will be added.
3.If you are the Primary line, login to your account and select Create a Family. Enter each Secondary line's Boost Mobile phone number and click invite. A free text message will be sent to this person informing him/her of the invitation. He/she can then login to My Account and select Accept.
4.After your family members have accepted their invitations, they will need to change their existing plan to the same plan as the Primary line (either $35 3 Gigs of 4G LTE Data OR $50 Unlimited Gigs).
Hello. We would be glad to assist you . Please send us a private message and we will verify the information and assist you accordingly. Victor21
Hi Heather, I got your message as well. I don't have account access, so I've asked Social Care to step in and assist you ASAP. Hang tight!
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Will someone PLEASE tell me how to add the second line to account? I see all the questions about it but no one actually answers the question. I need to know how to add the 2nd line. I have the phone already so do not need to purchase 2nd phone.