Hi @Bll. Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you? To send a private message, go to the user profile by clicking on the username and click on "Send this user a Private Message". Thank you. ~AmyM25
Hello, Joefish. Thank you for bringing this to our attention. We'd love to assist you today. Can you send us a private message with your phone number and pin code, and the MEID of the phone and SIM card number?