I'm trying to swap from my iPhone SE to the LG Stylo 4. When I go through the swap activation I get to the screen that shows the plans for my phones. (Currently iPhone has a different plan system then what Android gets so I have 3 options)
First issue: When I choose from the 60, 45, 35 a month options the info doesn't show up on the next screen for the LG Stylo 4, it's just the type of phone and the rest is blank. It says the 50 dollar plan under my iPhone however.
Second issue: I hit the red activate and absolutely nothing happens. No new page opens, literally nothing processes.
The hands-free activation on the phone keeps telling me it's unable to, I don't have a 3rd phone to call the 1-888-322-1122 number from (Apparently I can't call from a phone on a different service. Nice setup, yo) and I'm currently sitting on a email that hasn't been answered in over 24 hours so I'm assuming I'm not alone with issues on how horrid this broken website is.
Hi there, @afinity. Thanks for reaching out. We apologize for this experience. Definitely want to look into this for you. Please send us a PM so we can help you with this.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Follow these steps:
Click on the user name of the Social care agent. You will be taken to their profile.
Click the "Send this User a Private Message" located on the right hand side.
Type your message in the new window and click Send.
So sorry to hear about this experience, Person227. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private messages.