Account

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3 REPLIES 3
Tae
Newbie

Re: Account Pin

My Phone Is broke n I have no way to get my account pin I need HELP

Re: Account

Hi @Joy1713
I called customer service back and was able to speak with a different agent. I explained my concerns to him (Luis) and after listening to my phone call from the previous agent, he was able to help me. I got my account back. Thanks so much!'
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Agent

Re: Account

Good afternoon, @BlasianBeauty.

 

We understand your frustration because of the inconvenience you went through. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you?

 

~ Joy P.

~ Joy P.

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Account

I called customer service and asked them to suspend an account on my family plan. She misunderstood me, and deleted the entire account. I only wanted to suspend the service. They are telling me it will take 48 hours to listen to the phone call. I just paid the bill. What do I do to get my account back?