Hi there, Alex3! We can definitely help you with that. Please send us a private message so we may work directly with you.
You can send a private message by clicking on my name, then selecting the message option from the profile page.
Hello @Proudmom So sorry to hear you're having issues with your service. Would you please sus a private message with your phone number and pin?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.