Account number

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Enthusiast
247 REPLIES 247
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Enthusiast

Hello admins and moderators,

I really need assistance to get my account number. Before I knew that the admins pool their inbox, I've PM'd a handful over the last few days for assistance and haven't received a response yet. I am sure you guys are busy, but this platform is difficult to navigate and would really appreciate if someone responded and helped me. 

Thank you!

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Accomplice

How do I send a private message
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Accomplice

I really need my account number and I can’t manage to get it because customer service line doesn’t answer can someone please help me
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Accomplice

Same yesterday I was on hold for 3 hours with no response
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Enthusiast

I'm desperately trying to find my account number for Boost, but it's no longer visible on my profile online.

 

I need to temporarily change carriers while keeping my number, but trying to reach someone via phone has proven to be impossible.

 

Chat is down, and all of the stores near me have been closed due to Covid-19.

 

I was only planning on changing temporarily, but given how awful getting this information has been, I'm probably going to make this change permanently.

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Enthusiast

I'm in the same boat. I've spent hours trying since last Monday, including finally talking to someone and having them transfer me to a dead end line in spite of me pleading with them not to transfer me after a 2 hour wait. This company is a joke. In spite of the current situation with covid this is inexcusable for a company to make it impossible for you to get your OWN information. As soon as this passes I will leave Boost and make sure everyone knows to never use them. Worst customer service experience of my life by far. 

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Accomplice

Same here, it has been days since I pm the agents without even a acknoledgement it was recieved.
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Enthusiast

Same here, watch them finally answer once I pay for my next month’s service
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Enthusiast

I’ve been trying to get my account number since last Wednesday. I’ve PM’ed 13 agents and received no response but yet that’s what all the agents keep saying to do. I’ve tried calling the support number, I’ve tried texting the customer support number, I’ve tried messaging on chat, I’ve tried contacting sprint. Why isn’t anyone answering?!? This is ridiculous. PLEASE I just want my account number.
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I need help getting my account number please asap!