Account locked for 24 hours.

8 REPLIES 8
Agent

Re: Account locked for 24 hours.

@tagger5896 Would you please send us a private message, so we can further assist you?

 

Note: For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

~ Joy P.
Accomplice

Re: Account locked for 24 hours.

So if you don't have the correct number its a perpetual lock "Hello"

 

Agent

Re: Account locked for 24 hours.

We apologize for the inconvenience, this a measure of security. If you have the correct, it should work without failing. We're sorry for the troubles. @tagger5896

 

~JoyP.

~ Joy P.
Accomplice

Re: Account locked for 24 hours.

that's some messed up policy there what good and purpose does that serve 

Lets see my unserstanding is if you fail 3 times its an hour wait correct?

then its a 24 hour wait then a 72 hour wait how are you going too acess the account if

it keeps locking the account ? 

Stop and think about that 

Agent

Re: Account locked for 24 hours.

We understand, @tagger5896. If you failed more than 4 times you'll need to allow 72 hours, so the account can be unlocked.

 

~JoyP.

~ Joy P.
Accomplice

Re: Account locked for 24 hours.

The account should not be locked after 5 day's or so that's longer than 24 hours 

Accomplice

Re: Account locked for 24 hours.

Not sure its my son's phone and he forgot the password

its a family account and I would like too reset it for hime

Agent

Re: Account locked for 24 hours.

Hey there @tagger5896 We apologize for the inconvenience. How many time did you try to access the website? 

 

~JoyP.

~ Joy P.
Accomplice

Account locked for 24 hours.

So account is still saying its locked after 24 hours 

and its been 5 days and the lock will not go away