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 Charges from games and apps can be a nasty surprise on your bank account or Boost account.  These charges can come from various sources including: In-app game purchases (one time bundle or power-up purchases through games like Farmville, Clash of Clans, Angry Birds or Candy Crush) Subscription services (Spotify, TIDAL) Music, movie or other media downloads   Third Party billing is off by default in your My Boost account but you may have opted in for one purchase and now wish to opt out.  We'll give you instructions to Opt Out of purchases on your Boost account and links to Google and Apple support documents to do the same for Google Play and iTunes.   Block or unblock billing to your Boost account:   Login to My Boost: Click the Settings tab Click on Content and Call settings Under Third Party Billing click on OPT OUT Click Submit   You may also use this method to OPT IN if you wish to allow purchases billed to your Boost account. This is necessary if you want to sign up for certain subscription services through your Boost account, like TIDAL streaming music.    **Please note: Bill to account is not available for tablet devices. You must have sufficient funds on your Boost account for a purchase to be billed.  If you do not have sufficient funds in your account, the transaction will be declined. Each Boost account has a purchase limit for the billing cycle.  If you have reached your purchase limit for this billing cycle, new purchases will be declined until the start of your next bill cycle. Google has set a $50 per transaction limit for purchases.  Purchases exceeding $50 must be paid immediately with a Credit or Debit card.   Prevent Google Play Store charges billed directly to debit or credit card - Require a password or Authentication for purchases  - Use Google Play Family Library (great for people who want to manage the Play Store for a child or other family member)   Prevent Purchases from iTunes - Use Restrictions to Prevent purchasing on your iPhone, iPad or iPod touch - Apple Family Sharing (share content across different devices and/or family members to avoid duplicate purchases)
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Question I got a new phone, how do I activate it? Answer  Activating your new phone is easy! Go to our Activation page Choose from one of the four options:  New customer activating a new line, New customer bringing a phone number from another carrier, Current customer activating a new phone or Parent or guardian activating a phone for someone under 13 years of age. Follow the prompts.  You'll be asked to provide the the ESN or IMEI/MEID of new phone and your account information, either from Boost or from your old carrier.    If you are already logged in to your My Boost account you can also choose "Activate a new device" from the "I want to" drop down menu.
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Question  How do I view my call or text history online?   Answer Log in your phone number and 4 digit pin here in website..  If you're on your My Boost account, look to the lower right side of the screen for the "I Want To" section.        From the I Want To.... section, customers can select: The View Account History link to take them to the Service & Usage tab to view talk, text, data and other history.      You can also get to your call history by clicking on the Service and Usage tab at the top of the summary window.  I've inclued a picture for you below (excuse the terrrrrrrible drawing of a pointer, I'm obviously not an artist).      Once on the Service and Usage screen, look for the Manage My Services box on the right.  Talk History provides you with incoming/outgoing calls, Text History will show you the phone numbers of those you have texted or which have texted you, along with dates and times.  Content of text messages is not available.    
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Question  I downloaded the My Boost Mobile app from the Google Play store when the app came out.  It works great but I still have the Boost Zone app installed and there's no way to remove it.  Help! Answer  If you downloaded the My Boost Mobile app from the Google Play store, it's now possible to remove Boost Zone from your Android device.   Locate the My Boost Mobile app  in the Applications list of your Android settings or in Google Play's list of installed apps. Click Uninstall and follow the prompts to remove the My Boost Mobile application (don't worry, you'll get it back!). Find the Boost Zone application either in your app drawer or through your Application list in Settings and open it.  You will receive a popup indicating that an update to the app is available. Accept the update and follow the prompts.  Boost Zone will be removed and replaced with the My Boost Mobile application. It's a good idea to set your preferences to allow the My Boost Mobile application to auto-update.  This ensures that you always have the latest version and access to the newest features on the app.
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Question Was wondering where I can find my account number without talking to anyone? Answer For security reasons, your account number is not listed on the website.  Please contact Boost Customer Care for further assistance.    
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Question Is it possible to delete certain numbers from your call or text history in your My Boost Account online?   Answer  There is no way to delete calls or texts from the record online.       Question If I change my Boost phone number, will my call and/or text history be deleted from My Boost Account online?   Answer We tested this with a demo account.  Changing the phone number attached to a Boost acount did not delete the call or text message record in the Usage History section.    
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Question  I ran into a hard time and couldn't pay for my Boost service for a while.  Can I just pay my bill and keep my same phone number and account?  I keep getting an error when I try.   Answer  If it has been less than 60 days since your last Boost plan expired, you can resume your account by making  payment to your My Boost account just as before. You will have a new payment due date but keep the same phone number.  If it has been more than 60 days since you used your Boost service, unfortunately, your account and number are no longer available.  You can still use Boost, but you will need to create a new account with a new number to resume service.  Just use the Activate Your Phone link and follow the prompts like you are a new customer.        
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Question   My order status changed from bp_fullfullment to closed.  The money was already taken from my bank, so... what's up with my order?   Answer  An order status of 'Closed' usually means your order is shipped out, on it's way to you.  If you provided us with an email address at the time you ordered, you should also get a confirmation email with a tracking number at the same time.  Sometimes those emails may end up in your Spam folder so it's always good to check there.    If your order status is closed but you don't have your confirmation email or your new phone, you can create a new discussion here and an agent will be happy to help you.   We're working with our web team to have the status updated to something that's a little more obvious like "Shipped."
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Question  How can I find my Boost account number? Answer You account number is not listed online.  To obtain it, please contact one of the agents on this site, or call Care.    
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Question   I downloaded this app to get $5 off my bill each month. I have completed 2 of the deals that have came up yesterday and today, but it is still showing me having no credits. Is this normal? Does it take awhile to post them?    Answer   You do not have to complete any offers to get the $5 credit.  You just need to have the app installed so it can show you ads, you can just close out of them.  Then after thirty days you are supposed to get a five dollar credit as long as you saw ads(x'ed out of them) at least 20 days out of every 30 day period..  The 30 day period for Boost Dealz doesn't necessarily match up with your billing period as it's a separate promotion.   You can check the Status tab  for the next expected credit date.  So as long as you keep the app installed, until that day, you should get an account credit.  (usually the $5 shows in my account 2 days after the boost dealz app date)    
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Question How long do I have to have my phone before I can upgrade? Answer Just like Boost website says here; https://www.boostmobile.com/why-boost/why-prepaid/ "Prepaid lets you upgrade your phone when you’re ready, so you don’t have to wait around to see when you’re eligible for a new phone." There are 'promotions' offered from time to time.   Usually, in order to be eligible for existing customer promotions, your device must have been active on your account/number for 120 consecutive days.   Some promos may have different qualifiers so always read the fine print.  Usually promotions give you a certain percentage or total (say $50 or $100) off a new phone.
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  Question  I'm just curious, if I block another Boost Mobile phone number from texting or calling are they notified? Answer   Boost does not have an account level selective block for voice.  Instead, you can do it from your Android or iPhone.     Android:  Blocking from Android applies to calls and texts.  Calls ring once and go to Voicemail, texts are sent to a "blocked senders" folder. As you can see, it's more of a re-routing than it is actually blocking, but no notification is sent to your ex BFF, they're just shuffled off to a place you don't have to see if you don't want.   To Block a number in Android from their contact window, click the three button menu at the top right corner of the screen and select "Block number."  Callers will hear a half ring and then go straight to voicemail.  You can decide if you want to listen to the VM or not.     You can get to the Contact window by clicking the person's name or number directly in your call log or by clicking the three button menu at the top corner of their message screen, go to People and Options then click their name again.   If you block someone from texting you from your Boost account settings, they get a message that you have chosen not to receive messages. Though it doesn't say 'chosen not to receive messages FROM YOU,'  your ex BFF will probably know you blocked them.  Still worth it if you're being harassed or abused.    For iPhones:     We've been talking about Android phones but for iPhone users who may be reading, be aware that selective text blocks will not block iMessages.  You'll need to do that from iTunes (instructions for that here).
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  Question  I recently ordered a new phone. How can I track delivery status? Answer  In addition to shipment delvery tracking after you get an email, pre-shipment tracking can be checked here; https://www3.boostmobile.com/#!/shop/orderStatus/
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  Changing your PIN is easy!  Log in to your My Boost account,  Click the Settings tab   Under Services and Settings, select Change Account PIN                        Choose a new 4 digit PIN > Click Submit                 Let us know if you have questions or need help!
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Question  What does BP_fulfilment mean and when will I receive my phone?   Answer   The BP _Fulfillment message means that your order is being processed and prepared but has not yet shipped.  We are verifying your information, working with the bank to get the funds, and preparing your new phone to be shipped out to you.  There isn't a reason to worry unless the status never changes, you never receive an email update, or you never receive your new phone.    Things to keep in mind when ordering: Before you hit submit on your order, double-check your information, especially your physical address and your email address.  Boost Mobile sends email confirmations for each step of the order process but you'll only see them if we have the right address.  Check your spam folder.  Companies like Boost that send lots of emails (and that some people mark as spam) can be automatically sent to your spam folder by your email provider.  Your order status email may have inadvertently ended up in there as a result.  Orders placed on a weekday before 5:00 PM ET typically ship the same day unless there's a part of the order that requires a bit more review.  If something is wrong, we will send you an email.  Orders placed after 5:00 PM, on holidays, or on weekends take until the next business day for processing, even if you pay for expedited shipping.    
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Was your phone lost or stolen?  LadyEquinox tells you how to file a claim, order a replacement and a order new SIM card.
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You may be able to make small monthly payments towards the purchase of a new device with Easy Pay Installment Billing
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Question I orderd a new phone through the Boost site. I want to keep my current phone number but didn't see that question during my checkout. How do I keep my current number when I recieve the new phone and activate it? Answer When you're logged into your MyBoost account,  look for the option "equipment swap/esn swap". In that way, you will be able to keep your same number on your new phone.    
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Question How can I change my phone number? Answer Login in to your account you should be able to change it there go to Settings, Change Phone Number . Provide a Zip Code in order to get the area code .   --------  Having trouble? gave us this hint:   Try changing the zip code on the website just make sure the zip code you pick keeps the same area code that you wish to have. For example:  If you try 08104 for an 856 area code and that does not work, try another like 08002 which gives an 856 area code but is from another city.    ----- From an iPhone, to reset the network: You need to go to your phone dial pad and dial ##873283# and then talk/call. This is only for iphones you will get a reset network message and another saying complete or something just say YES or Ok to both of them. I created a topic called Changing phone # on iphone for does that don't know the pin Hope i was able to help you. Have wonderful holiday :)
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