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  Question  I recently ordered a new phone. How can I track delivery status? Answer  In addition to shipment delvery tracking after you get an email, pre-shipment tracking can be checked here; https://www3.boostmobile.com/#!/shop/orderStatus/     For more information about order status and shipping please see these articles: What does Order Status: Closed mean? Shipping Address FAQs
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Question I got a new phone and swapped my number to it.  I want to give my old phone to my mother.  Unfortunately, when I activated the old phone with a new number, my number is connected to both my new phone and my old phone  (even after a factory reset).  Calls and texts are still going to the old phone AND my new phone.  HELP!   Answer This should be fixed with a Network Config Reset.  Here are the directions to do it for Apple and Android:   Apple iPhone network reset =  Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.   Android network reset Two ways some newer phones= Go to Settings. Go to Backup & reset. Now tap on the “Network settings reset” option. Hit the “Reset Settings” button. You will be given another warning, hit the “Reset Settings” button again. All CDMA Android phones(sometimes you need a MSL code from BOOST)= Disable Wi-Fi and enable data if needed* Go to the dial pad or phone app. Enter # # 72786 # - do not tap the call icon or try to connect. When prompted, enter your MSL. Confirm the reset. Allow the device to restart and go through the activation process. If after doing a Network reset on both phones you are still having issues, you may have to contact customer care.  
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Question Do the shipping and billing address of my order have to match? I want to ship my new phone to a different address.  The website says that the shipping and billing address have to be identical.  Answer  For security purposes, the shipping and billing address of your order must match.   Question My billing address is a P.O.. box.  Can I have my new phone shipped there? Answer Phones cannot be shipped to a P.O. Box. You may update your Billing Address in your My Boost account and then order your phone.  A street address is required.   Question There's a mistake in the shipping address of my order, I forgot to include my apartment number.  How can I correct it? Answer If you have made a mistake on your shipping address and the order has not yet processed, a Boost Care specialist may be able to assist.  Please create a thread or contact Boost Customer Care for assistance.  If the order has already processed and you've received a shipping confirmation, the address cannot be updated.  
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Question  Can I change the date my Boost Mobile bill is due?   Answer  Your Boost Mobile payment due date is set on the day you start service.  Unfortunately, there is no way to change that date.     If your account is suspended for non-payment and then resumed, the payment date may change as a result of the cancellation.     
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Question  How do the Daily Unlimited Plans figure out your time?  I paid around noon today but my service was turned off at midnight.  I thought I would have until noon tomorrow.  Is that not how it works?   Answer Each Daily Unlimited plan is good only until 11:59 PM of the day you paid. It may be in your best interests to purchase your minutes as early in the day as possible to get the most out of your service.  If you pay later in the day, your service will still only remain on until 11:59 PM.
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 Question  I keep getting calls from people saying that they received a call from my number.  I never called any of these people. Has someone stolen my phone number? Answer   If you receive messages and calls from people who believe they received a call from your number when you know you did not call them, it's likely that your number is being used as a 'caller ID spoof.'  Fraudsters can fake the number that appears on Caller ID, making it appear as though you called when in reality the call came from another number entirely.  This is against the law but can be difficult to track down.   While it's not possible to completely prevent Caller ID spoofing, there are some things you can do to protect yourself.    You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information. Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.  If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request. Use caution if you are being pressured for information immediately. If you have a voice mail account with your phone service, be sure to set a password for it.  Some voicemail services are preset to allow access if you call in from your own phone number.  A hacker could spoof your home phone number and gain access to your voice mail if you do not set a password. For more information about Caller ID Spoofing, please see the FCC's recent updates about Caller ID Spoofing     
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 There are several easy and free ways to make a payment towards your Boost Mobile account.     My Boost Mobile app The easiest way to pay your bill is from the My Boost mobile app.  From the home screen, click on the Payment screen icon (second from the left), then hit the Make a Payment button.  Pay with a Debit, Credit, or Re-Boost card on the next screen.     If you do not already have the Boost Mobile app on your phone, get it free from the Google Play store here: Boost Mobile or search for Boost Mobile in the iTunes app store.     Please note: if your device does not have the most current version of the My Boost app, you may need to update the app before you can make a payment.  Go to the Google Play store: My apps and games: Boost Mobile or search Boost Mobile.  Search for Boost Mobile in the iTunes app store              Pay by Phone Dial 233 from your Boost mobile phone and follow the prompts to make a payment using a debit, Credit, or Re-Boost card BoostMobile.com Login to your My Boost account using your phone number and 4 digit Boost account PIN From the Home screen, click the "Make a Payment" button or from the Payments tab click the "Re-Boost now" button Select Pay now with Credit or Debit card or Pay now with Re-Boost card button and and follow the on-screen prompts.  If you have previously paid with a Debit or Credit card, your card information may be stored in this screen for your convenience Re-Boost cards Purchase a PIN from a participating retailer or Boost store with cash or other acceptable payment method (varies by location).  Dealer will supply either a one-time use Re-Boost, a Universal prepaid or a Rechargeable Re-Boost card with a 10 or 14 digit PIN Dial 233 from your Boost phone, go to Boostmobile.com or click Make a Payment from the My Boost mobile app   Please note:  There is a per transaction fee charged for every agent-assisted payment.  If possible, it may be more cost effective to use one of the self-service methods listed.
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  Android:     To Block a number in Android from their contact window, click the three button menu at the top right corner of the screen and select "Block number."  Callers will hear a half ring and then go straight to voicemail.  You can decide if you want to listen to the VM or not.     You can get to the Contact window by clicking the person's name or number directly in your call log or by clicking the three button menu at the top corner of their message screen, go to People and Options then click their name again.   Text Block for Flip Phones: In the "To" field text 9999.  In the message body type "block" then a space, then the number.  This will block the number from texting you, even from a flip phone.    For iPhones:     We've been talking about Android phones but for iPhone users who may be reading, be aware that selective text blocks will not block iMessages.  You'll need to do that from iTunes (instructions for that   here).   From your My Boost account: Log into My Account. Select the “Settings” tab. Select “Block Text Messages” under the “Service Settings.” You can either block unwanted messages from individuals entering in a single number to block or you can block all incoming text messages by selecting “Disable All Incoming Messages.”   Boost also has a paid service called Call Watch that can help block robocalls and other hard to stop calls.  
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 Charges from games and apps can be a nasty surprise on your bank account or Boost account.  These charges can come from various sources including: In-app game purchases (one time bundle or power-up purchases through games like Farmville, Clash of Clans, Angry Birds or Candy Crush) Subscription services (Spotify, TIDAL) Music, movie or other media downloads   Third Party billing is off by default in your My Boost account but you may have opted in for one purchase and now wish to opt out.  We'll give you instructions to Opt Out of purchases on your Boost account and links to Google and Apple support documents to do the same for Google Play and iTunes.   Block or unblock billing to your Boost account:   Login to My Boost: Click the Settings tab Click on Content and Call settings Under Third Party Billing click on OPT OUT Click Submit   You may also use this method to OPT IN if you wish to   allow   purchases billed to your Boost account. This is necessary if you want to sign up for certain subscription services through your Boost account, like TIDAL streaming music.    **Please note: Bill to account is not available for tablet devices. You must have sufficient funds on your Boost account for a purchase to be billed.  If you do not have sufficient funds in your account, the transaction will be declined. Each Boost account has a purchase limit for the billing cycle.  If you have reached your purchase limit for this billing cycle, new purchases will be declined until the start of your next bill cycle. Google has set a $50 per transaction limit for purchases.  Purchases exceeding $50 must be paid immediately with a Credit or Debit card.   Prevent Google Play Store charges billed directly to debit or credit card - Require a password or Authentication for purchases  - Use Google Play Family Library   (great for people who want to manage the Play Store for a child or other family member)   Prevent Purchases from iTunes -   Use Restrictions to Prevent purchasing on your iPhone, iPad or iPod touch -   Apple Family Sharing   (share content across different devices and/or family members to avoid duplicate purchases)
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Question I got a new phone, how do I activate it? Answer  Activating your new phone is easy! Go to our Activation page Choose from one of the four options:  New customer activating a new line, New customer bringing a phone number from another carrier, Current customer activating a new phone or Parent or guardian activating a phone for someone under 13 years of age. Follow the prompts.  You'll be asked to provide the the ESN or IMEI/MEID of new phone and your account information, either from Boost or from your old carrier.    If you are already logged in to your My Boost account you can also choose "Activate a new device" from the "I want to" drop down menu.
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Question  How do I view my call or text history online?   Answer Log in your phone number and 4 digit pin here in website..  If you're on your My Boost account, look to the lower right side of the screen for the "I Want To" section.        From the I Want To.... section, customers can select: The View Account History link to take them to the Service & Usage tab to view talk, text, data and other history.      You can also get to your call history by clicking on the Service and Usage tab at the top of the summary window.  I've inclued a picture for you below (excuse the terrrrrrrible drawing of a pointer, I'm obviously not an artist).      Once on the Service and Usage screen, look for the Manage My Services box on the right.  Talk History provides you with incoming/outgoing calls, Text History will show you the phone numbers of those you have texted or which have texted you, along with dates and times.  Content of text messages is not available.    
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Question  I downloaded the My Boost Mobile app from the Google Play store when the app came out.  It works great but I still have the Boost Zone app installed and there's no way to remove it.  Help! Answer  If you downloaded the My Boost Mobile app from the Google Play store, it's now possible to remove Boost Zone from your Android device.   Locate the My Boost Mobile app  in the Applications list of your Android settings or in Google Play's list of installed apps. Click Uninstall and follow the prompts to remove the My Boost Mobile application (don't worry, you'll get it back!). Find the Boost Zone application either in your app drawer or through your Application list in Settings and open it.  You will receive a popup indicating that an update to the app is available. Accept the update and follow the prompts.  Boost Zone will be removed and replaced with the My Boost Mobile application. It's a good idea to set your preferences to allow the My Boost Mobile application to auto-update.  This ensures that you always have the latest version and access to the newest features on the app.
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Question Was wondering where I can find my account number without talking to anyone? Answer For security reasons, your account number is not listed on the website.  Please contact Boost Customer Care for further assistance.    
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Question Is it possible to delete certain numbers from your call or text history in your My Boost Account online?   Answer  There is no way to delete calls or texts from the record online.       Question If I change my Boost phone number, will my call and/or text history be deleted from My Boost Account online?   Answer We tested this with a demo account.  Changing the phone number attached to a Boost acount did not delete the call or text message record in the Usage History section.    
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Question  I ran into a hard time and couldn't pay for my Boost service for a while.  Can I just pay my bill and keep my same phone number and account?  I keep getting an error when I try.   Answer  If it has been less than 60 days since your last Boost plan expired, you can resume your account by making  payment to your My Boost account just as before. You will have a new payment due date but keep the same phone number.  If it has been more than 60 days since you used your Boost service, unfortunately, your account and number are no longer available.  You can still use Boost, but you will need to create a new account with a new number to resume service.  Just use the Activate Your Phone link and follow the prompts like you are a new customer.        
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Question   My order status changed from bp_fullfullment to closed.  The money was already taken from my bank, so... what's up with my order?   Answer   An order status of 'Closed' usually means your order is shipped out, on it's way to you.  If you provided us with an email address at the time you ordered, you should also get a confirmation email with a tracking number at the same time.  Sometimes those emails may end up in your Spam folder so it's always good to check there.    If your order status is closed but you don't have your confirmation email or your new phone, you can create a new discussion here and an agent will be happy to help you.   We're working with our web team to have the status updated to something that's a little more obvious like "Shipped."
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Question  How can I find my Boost account number? Answer You account number is not listed online.  To obtain it, please contact one of the agents on this site, or call Care.    
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Question   I downloaded this app to get $5 off my bill each month. I have completed 2 of the deals that have came up yesterday and today, but it is still showing me having no credits. Is this normal? Does it take awhile to post them?    Answer   You do not have to complete any offers to get the $5 credit.  You just need to have the app installed so it can show you ads, you can just close out of them.  Then after thirty days you are supposed to get a five dollar credit as long as you saw ads(x'ed out of them) at least 20 days out of every 30 day period..  The 30 day period for Boost Dealz doesn't necessarily match up with your billing period as it's a separate promotion.   You can check the Status tab  for the next expected credit date.  So as long as you keep the app installed, until that day, you should get an account credit.  (usually the $5 shows in my account 2 days after the boost dealz app date)    
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Question How long do I have to have my phone before I can upgrade? Answer Just like Boost website says here; https://www.boostmobile.com/why-boost/why-prepaid/ "Prepaid lets you upgrade your phone when you’re ready, so you don’t have to wait around to see when you’re eligible for a new phone." There are 'promotions' offered from time to time.    Usually, in order to be eligible for existing customer promotions, your device must have been active on your account/number for 120 consecutive days.   Some promos may have different qualifiers so always read the fine print.  Usually promotions give you a certain percentage or total (say $50 or $100) off a new phone.
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  Question  I'm just curious, if I block another Boost Mobile phone number from texting or calling are they notified? Answer   Boost does not have an account level selective block for voice.  Instead, you can do it from your Android or iPhone.     Android:  Blocking from Android applies to calls and texts.  Calls ring once and go to Voicemail, texts are sent to a "blocked senders" folder. As you can see, it's more of a re-routing than it is actually blocking, but no notification is sent to your ex BFF, they're just shuffled off to a place you don't have to see if you don't want.   To Block a number in Android from their contact window, click the three button menu at the top right corner of the screen and select "Block number."  Callers will hear a half ring and then go straight to voicemail.  You can decide if you want to listen to the VM or not.     You can get to the Contact window by clicking the person's name or number directly in your call log or by clicking the three button menu at the top corner of their message screen, go to People and Options then click their name again.   If you block someone from texting you from your Boost account settings, they get a message that you have chosen not to receive messages. Though it doesn't say 'chosen not to receive messages FROM YOU,'  your ex BFF will probably know you blocked them.  Still worth it if you're being harassed or abused.    For iPhones:     We've been talking about Android phones but for iPhone users who may be reading, be aware that selective text blocks will not block iMessages.  You'll need to do that from iTunes (instructions for that here).
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