Question

 

My order status changed from bp_fullfullment to closed.  The money was already taken from my bank, so... what's up with my order?

 

Answer

An order status of 'Processing' or BP_fulfillment means that we are working to complete your order.  There are several steps each order must go through before it can be shipped.

  

An order status of 'Closed' usually means your order has been shipped to you.  If you provided us with an email address at the time you ordered, you should also get a confirmation email with a tracking number at the same time.  If you don't have a shipping confirmation email, please check your Spam folder.
 
If your order status is closed but you don't have your confirmation email or your new phone, you can create a new discussion here and an agent will be happy to help you.
 
For more information about shipping, please see our articles: 
 
Version history
Revision #:
5 of 5
Last update:
‎11-21-2017 05:14 PM
Updated by:
 
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