text history/ call history

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text history/ call history

Why is there so many missing calls and text in the history reports?  I'm wondering what can cause that because it's pretty much screwed me over a couple times already...

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Community Manager

Re: text history/ call history

Have you taken a look at this article on our Knowledge Base?

 

Text Message Records

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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12 REPLIES 12

Re: text history/ call history

Hi and thanks for visiting the Boost Mobile's community!

 

I'm truly sorry for that situation you've had recently and I would like to know how can I help you with it. Could you please share with me how is this issue affecting you so we can better work this together and find a solution?

 

I'll be waiting for your reply back!

Groupie

Re: text history/ call history

I need my call history(incoming and outgoing calls from March 2016 and Sept 2016) These are my OWN phone records that I am trying to obtain. How can I get these records asap. Thank you
Groupie

Re: text history/ call history

Is your WiFi connected or are there weather issues? Did the WiFi turn off and you did not notice? Did you lose 3G/4G signal, did you notice your triangle gray? Did you update your PRL by chance? Have you checked to make sure the other update are current too? Check in Boost Zone app and run the tests there and it can sometimes give you shortcuts to help problems. I had issues with my WiFi connecting to my cell: it was on by not with my cell. I learned how to soft reboot from the Zone and it has helped and we had really high winds Wednesday night in California deserts. I've missed calls too that went to voicemail due to weather and no signal.
Groupie

Re: text history/ call history

I need my history from 05 01 16 to date.
Newbie

Re: text history/ call history

Hello i cant check my account to check my outgoing calls
Enthusiast

Re: text history/ call history

I can not see the whole number texted
Community Manager

Re: text history/ call history

Have you taken a look at this article on our Knowledge Base?

 

Text Message Records

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


If my post (or someone else's) was especially amusing, helpful, or informative, show a little love by clicking the 'thumbs' up' icon to give it a kudos or marking it the Accepted Solution.



Groupie

Re: text history/ call history

I need i call log for one number for 5 1 17 to 5 10 17 for work had. Change to new phone same number did clear on other as gave to son need get history tecords
Agent

Re: text history/ call history

@Bethhill Hey there! As stated on our Text Message Records document, you can view the phone numbers you've texted as well as the date and time they were sent up to 60 days in the past. Though most numbers will be available, we can't guarantee that you'll see them all.

 

To view your text history online, start by logging into your My Boost account, then select the Service&Usage tab and click on the Text History link on the right side under Manage My Services.

 

For more details please visit this link: https://community.boostmobile.com/t5/Plans-and-Services-Knowledge/Text-Message-Records/ta-p/7433

 

~ Joy

~ Joy P.