Hi. Bought a boost phone, trying to activate it, insist on porting my # I've had for many years. The website says it can't. My TOS says I can. Please help.
Solved! Go to Solution.
Thank you very much for getting back to me! I'm sure that this coming to the community and waiting for an agent to contact you might work to solve a problem, but here's what I did as I had set aside a morning to get my phone activated and it still took most of the day. . . I called a semi-local boost store (all truly local to me had closed) and wrangled her into giving me a phone number to the porting department that a human actually answered -- since it is IMPOSSIBLE to get a human on the boost customer service line. Once I had a human, things went relatively smoothly. Really, boost could work on providing a better customer service experience. Again, thank you Hamilton.
To Ahmed86: Do you still need help with ordering a new SIM for your device?
To swissmanjap: To further help you, please send me a private message including:
- Your Boost number and PIN.
- The Metro PCS number.
- The PIN from your Metro account.
- The account number from Metro.
At your service!