order status

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Enthusiast

order status

I placed an order yesterday, and still have not received  order/tracking info. I paid extra for the 1 day shipping. I'm already a bit frustrated. Would really appreciate some type of feedback.

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Community Manager

Re: order status


Racsrara wrote:
I have the same problem order shows closed and I sent an email to support but no response, the payment was taken from my account received an order confirmation but no tracking number

You won't get a tracking number until the order actually ships.  If you order late at night, on a weekend or a holiday, generally that means your order won't finish processing until the next business day.  Once that happens, we send an email with your tracking number.

 

For more information about order status messages and processing, take a look this order status knowledge base article. 

Community Manager

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11 REPLIES
Agent

Re: order status

Hi ngidley330.

 

Please contact me through private message. I'll be glad to investigate that for you. Don't forget to submit your First and Last Name as entered on your purchase order.

 

EdwinRG

Social Care agent.

Newbie

Re: order status

I am having this same issue


EdwinRG wrote:

Hi ngidley330.

 

Please contact me through private message. I'll be glad to investigate that for you. Don't forget to submit your First and Last Name as entered on your purchase order.

 

EdwinRG

Social Care agent.


 

Groupie

Re: order status

I am having the same problem, it's extremely annoying
Groupie

Re: order status

How long did it take till you got your phone?
Agent

Re: order status

Hello @Klicka. Please, send us a private message with the name and last name that you used for the order.

Groupie

Re: order status

How do I check on my order status without the order number?
Enthusiast

Re: order status

Can u check my order
Groupie

Re: order status

I have the same problem order shows closed and I sent an email to support but no response, the payment was taken from my account received an order confirmation but no tracking number
Groupie

Re: order status

I have the same thing can you send me a private message first because I don't know how to private message yu to give yu my order number