Hello Alele! We're sorry to know you're having difficulties when changing your number. We'd love to help.
You would need to login to access your account. If you do it over the phone, there is a $15 fee to change your phone number. If you do it online is free.
Go to settings and you will see change number, then all you have to do is pick a zip code with the area code you wish to have.
If it gives you an error, fail or could not be completed message, try it again with another zip code that would give you the same area code.
If anything else is needed, please let us know. We're here to help. ^Paola P.
We apologize for the inconvenience that you're having. We'd like to help. What type of issues are you having at this moment? ^Paola P.
@Lil_Dove Hey there! Thanks for reaching out to us. Did you try to clear the cookies, cache, and open a new browser? You can also try to access from a different device or computer.