I just bought a brand Galaxy J7 Perx from a Boost Mobile store here in Omaha as of last Sunday afternoon. I had a choice of buying the phone for $150 with a plan or paying full price of $200 and getting the phone without a plan. I told the clerk, that I liked my carrier so I'd pay the full $200 so I could hook it up to a different plan. I got the phone home and found the full priced phone is locked and cannot be unlocked. I brought it back to the store, now five days after I purchased it. I told them exactly what I said to the clerk at the time I bought it, and what my intentions were. They informed me that they do not accept returns. I told them what i was trying to do when i bought it. So I said, you sold me a $200 brick. Their response was yes. I told them that no one informed me that they had a "no return" policy. They said it's printed on the bottom of the receipt. If it's on the receipt, it means you have already bought something!!!! I tried contacting your customer service, and I'm getting the runaround. I sent an email to the Douglas County prosecutor's office explaining my story, I have also started looking for an **bleep**. No Joke
Hello, narou1. We hate that such a terrible experience - such as what you've gone through - took place in a store with the Boost Mobile name above the door. That treatment is unacceptable. Most of our Boost Mobile stores are independently owned and operated, so the action we undertake is to address issues with the store ownership and management.
We can issue a report about this store and the employee so that it can be passed along to that store's account team for resolution. Whenever possible, please provide as many details as possible about that store (address, and perhaps the phone number, if you have it) and the offending employee. We'll be happy to report this incident so that it reaches that store's account team.