cancel a payment? Help!!!!

cancel a payment? Help!!!!

I did not know I was still signed up for auto-boost and my account was charged. I did not have enough money to cover it and now my account is now overdrawn. Can boost cancel the payment until I have the money to pay for it????

3 REPLIES 3

Re: cancel a payment? Help!!!!

Hi there.

 

Sorry to see you have gone through such experience, but to be honest with you, a refund is not 100% guaranteed in this situation as it would depend on some key points like if the system already swept the funds, or if the money is still on the account.

 

I would say that if the money is still on the account and you still have a lot of days to wait until your due date, a refund case could be opened for you. Did you contact customer support about this matter already?

Newbie

Re: cancel a payment? Help!!!!

Trying to cancel an early payment to instead change to Unlimited Data
Newbie

Re: cancel a payment? Help!!!!

Well, it of course happened at late evening on the day before account played next month. I was adding an extra $15 to switch to unlimited