I hope someone on your website design team sees this and can fix it! I have been trying, since Sunday, to order two phones via your website. I have spoken with customer support via facebook messenger service, as well as called the 1-855 number to speak to a sales associate with no results.
Things I have tried:
4 Different browsers on PC including; Chrome, Edge, Firefox, Internet Explorer
Multiple Devices including; PC, my BoostMobile phone
Multiple forms of payment including; Visa(both my debit and credit card), Paypal(both my bank account and debit card)
Calling sales line; they were unable to get it working either
Trying with and without expedited shipping
Trying to order one phone at a time
I have been told that for sure the phones are in-stock so that is apparently not the issue. When I mentioned to sales associate that I was having a problem she asked me if I was having the SPECIFIC problem that I was having without me mentioning it..
I have ensured that shipping and billing address were the same, which is no problem.
angular.min.js:2 TypeError: Cannot read property 'length' of undefined at checkout.js?version=1522748537559:3 at angular.min.js:2 at angular.min.js:2 at n.$eval (angular.min.js:3) at n.$digest (angular.min.js:2) at n.$apply (angular.min.js:3) at g (angular.min.js:2) at K (angular.min.js:2) at XMLHttpRequest.A.onload (angular.min.js:2)
You know what, here is even a video of the specific issue, showing that it exists.
Please advise as I would like to order these phones asap. My current boost phone is inoperable and im paying for a service that I cannot use. Im trying to update my wifes' phone at the same time because both of ours are a few years old and tired, needing an update.
I am having the exact same issue with ordering the Iphone SE. I've called and tried ordering it and they tried twice and it was declined. Something is really wrong with their ordering system. They tried telling me it's my bank. Well i called my bank before i talked to someone and my bank informed me that they approved the transaction and then it would get cancelled by Boost Mobile right away. My husband had the same issue and he uses a different bank.
We've reported the issue for investigation, @HAC03. In the meantime, it may be necessary to purchase a phone from a physical location or order through a 3rd party like BestBuy or Amazon. I'm so sorry for the inconvenience.
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