Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Your phone ordering service is BROKEN!

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Accomplice

Re: Your phone ordering service is BROKEN!

@Annie1424 Done, sent you a message

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Accomplice

Re: Your phone ordering service is BROKEN!

This is becoming quite comical... how does this even happen boost mobile, why is everything made to be harder than it is.

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Agent

Re: Your phone ordering service is BROKEN!

We will continue to assist you through the private message. Sorry for the inconvenience.

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Accomplice

Re: Your phone ordering service is BROKEN!

@Annie1424 did you get my pm's? I sent you several with the same response in case they were not received like before.

 

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Agent

Re: Your phone ordering service is BROKEN!

Hey there, troymlp! We are currently experiencing issues with our private messages. Please resend the reply to my user so we may reply. 

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Accomplice

Re: Your phone ordering service is BROKEN!

@EdmundM, replied to you in a private message.

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Accomplice

Re: Your phone ordering service is BROKEN!

@EdmundM, I was finally able to respond to you via PM. Why was I locked out of sending messages? that is ridiculous to be messaging boost mobile staff and be locked out of messaging.

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Re: Your phone ordering service is BROKEN!

Hi there, troymlp! We apologize for the late reply, and sorry to hear about that situation!

 

Do you remember if you had validated your e-mail address when you were unable to send messages back then?

 

By the way, we'd also like to know if you're still having issues when trying to place the order through our website.

 

Looking forward to your response!

 

Hozuki_Robert

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Community Manager

Re: Your phone ordering service is BROKEN!

Greetings @troymlp, I'm one of the Community Managers. I suspect you may have been unable to send or reply to a private message until you validated your email as the final step of the registration process.  It appears that you've completed the verification process and you should be set to go.  The agents are collecting your feedback around our web sales process so that we can forward it over to that team.

Community Manager

Captain of the Pirate Ship the Vicious Cream Puff


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Accomplice

Re: Your phone ordering service is BROKEN!

I actually verified my email before posting this thread, thanks for the update though. I have tried Several different pc's with different browsers. Different Cards and payment methods and hell even my mobile device. Even sales associates from boost via the sales number were unable to put through an order for these phones.. Is it possible it is JUST the s6? i did a few times attempt to purchase and s7 and s6 on the same order instead of two s6's and that would not work either.