I hope someone on your website design team sees this and can fix it! I have been trying, since Sunday, to order two phones via your website. I have spoken with customer support via facebook messenger service, as well as called the 1-855 number to speak to a sales associate with no results.
Things I have tried:
4 Different browsers on PC including; Chrome, Edge, Firefox, Internet Explorer
Multiple Devices including; PC, my BoostMobile phone
Multiple forms of payment including; Visa(both my debit and credit card), Paypal(both my bank account and debit card)
Calling sales line; they were unable to get it working either
Trying with and without expedited shipping
Trying to order one phone at a time
I have been told that for sure the phones are in-stock so that is apparently not the issue. When I mentioned to sales associate that I was having a problem she asked me if I was having the SPECIFIC problem that I was having without me mentioning it..
I have ensured that shipping and billing address were the same, which is no problem.
angular.min.js:2 TypeError: Cannot read property 'length' of undefined at checkout.js?version=1522748537559:3 at angular.min.js:2 at angular.min.js:2 at n.$eval (angular.min.js:3) at n.$digest (angular.min.js:2) at n.$apply (angular.min.js:3) at g (angular.min.js:2) at K (angular.min.js:2) at XMLHttpRequest.A.onload (angular.min.js:2)
You know what, here is even a video of the specific issue, showing that it exists.
Please advise as I would like to order these phones asap. My current boost phone is inoperable and im paying for a service that I cannot use. Im trying to update my wifes' phone at the same time because both of ours are a few years old and tired, needing an update.
@EdmundM, I was finally able to respond to you via PM. Why was I locked out of sending messages? that is ridiculous to be messaging boost mobile staff and be locked out of messaging.
Hi there, troymlp! We apologize for the late reply, and sorry to hear about that situation!
Do you remember if you had validated your e-mail address when you were unable to send messages back then?
By the way, we'd also like to know if you're still having issues when trying to place the order through our website.
Looking forward to your response!
Greetings @troymlp, I'm one of the Community Managers. I suspect you may have been unable to send or reply to a private message until you validated your email as the final step of the registration process. It appears that you've completed the verification process and you should be set to go. The agents are collecting your feedback around our web sales process so that we can forward it over to that team.
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I actually verified my email before posting this thread, thanks for the update though. I have tried Several different pc's with different browsers. Different Cards and payment methods and hell even my mobile device. Even sales associates from boost via the sales number were unable to put through an order for these phones.. Is it possible it is JUST the s6? i did a few times attempt to purchase and s7 and s6 on the same order instead of two s6's and that would not work either.