I hope someone on your website design team sees this and can fix it! I have been trying, since Sunday, to order two phones via your website. I have spoken with customer support via facebook messenger service, as well as called the 1-855 number to speak to a sales associate with no results.
Things I have tried:
4 Different browsers on PC including; Chrome, Edge, Firefox, Internet Explorer
Multiple Devices including; PC, my BoostMobile phone
Multiple forms of payment including; Visa(both my debit and credit card), Paypal(both my bank account and debit card)
Calling sales line; they were unable to get it working either
Trying with and without expedited shipping
Trying to order one phone at a time
I have been told that for sure the phones are in-stock so that is apparently not the issue. When I mentioned to sales associate that I was having a problem she asked me if I was having the SPECIFIC problem that I was having without me mentioning it..
I have ensured that shipping and billing address were the same, which is no problem.
angular.min.js:2 TypeError: Cannot read property 'length' of undefined at checkout.js?version=1522748537559:3 at angular.min.js:2 at angular.min.js:2 at n.$eval (angular.min.js:3) at n.$digest (angular.min.js:2) at n.$apply (angular.min.js:3) at g (angular.min.js:2) at K (angular.min.js:2) at XMLHttpRequest.A.onload (angular.min.js:2)
You know what, here is even a video of the specific issue, showing that it exists.
Please advise as I would like to order these phones asap. My current boost phone is inoperable and im paying for a service that I cannot use. Im trying to update my wifes' phone at the same time because both of ours are a few years old and tired, needing an update.
Understood. Please verify the following steps to help you place an order online due to receiving an error while trying;
1. Please make sure the Billing and shipping address are the same
2. Please make sure you're using a valid credit card.
3. It is best if you use Internet Explorer as your Browser
4. Verify if your credit card has a block from bank to purchase on line.
Please verify these options if you continue to have issue please let us know.
Well then there is that, I had already attempted to do so after cookies and cache were cleared.