Your phone ordering service is BROKEN!

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Accomplice

Your phone ordering service is BROKEN!

I hope someone on your website design team sees this and can fix it! I have been trying, since Sunday, to order two phones via your website. I have spoken with customer support via facebook messenger service, as well as called the 1-855 number to speak to a sales associate with no results.

Things I have tried:
4 Different browsers on PC including; Chrome, Edge, Firefox, Internet Explorer
Multiple Devices including; PC,  my BoostMobile phone
Multiple forms of payment including; Visa(both my debit and credit card), Paypal(both my bank account and debit card)
Calling sales line; they were unable to get it working either
Trying with and without expedited shipping
Trying to order one phone at a time

I have been told that for sure the phones are in-stock so that is apparently not the issue. When I mentioned to sales associate that I was having a problem she asked me if I was having the SPECIFIC problem that I was having without me mentioning it..
I have ensured that shipping and billing address were the same, which is no problem.

The website gives a Javascript error in my browser consoles, here you go;

angular.min.js:2 TypeError: Cannot read property 'length' of undefined
    at checkout.js?version=1522748537559:3
    at angular.min.js:2
    at angular.min.js:2
    at n.$eval (angular.min.js:3)
    at n.$digest (angular.min.js:2)
    at n.$apply (angular.min.js:3)
    at g (angular.min.js:2)
    at K (angular.min.js:2)
    at XMLHttpRequest.A.onload (angular.min.js:2)

You know what, here is even a video of the specific issue, showing that it exists.
https://www.youtube.com/watch?v=8BGEwqqpzhc

Please advise as I would like to order these phones asap. My current boost phone is inoperable and im paying for a service that I cannot use. Im trying to update my wifes' phone at the same time because both of ours are a few years old and tired, needing an update.

41 REPLIES 41
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Agent

Hi. Please clear the cache and cookies and try again. Victor21

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Accomplice

unsure of your specific intent, I did what you asked and again tried to order phones as well as I tried to message you.

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Agent

Understood. Please go to my name ( victor21) and tap on it, see if you see the option to private message. Victor21

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Accomplice

yup I see it and have sent you messages already via that button

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Accomplice

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Agent

Understood. Please verify the following steps to help you place an order online due to receiving an error while trying;
1. Please make sure the Billing and shipping address are the same
2. Please make sure you're using a valid credit card. 
3. It is best if you use Internet Explorer as your Browser
4. Verify if your credit card has a block from bank to purchase on line.
Please verify these options if you continue to have issue please let us know. 

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Accomplice

Sir I would direct your to read my original post, it seems a bit lackadaisical for you to repeat specifically what I had already done.

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Agent

Understood. We need to try again since the cache was and cookies were cleared. Victor21

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Accomplice

https://community.boostmobile.com/t5/Payments-Billing/Your-phone-ordering-service-is-BROKEN/m-p/5133...

Well then there is that, I had already attempted to do so after cookies and cache were cleared.

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Agent

Hi there, @troymlp. Please make sure to log out and log back into the community, then try sending us the private message so we can discuss your private information.