Why hasn't my phone shipped?

Groupie

Why hasn't my phone shipped?

I ordered a phone Friday the 22nd the day before Christmas eve it is now Wednesday the 27th! Why hasn't my phone shipped ? What is taking so long?
3 REPLIES 3
Agent

Hey there, @Alexesss! Thanks for contacting us. Due to the holidays, there was no deliveries on Sat. Dec 23rd, Sun Dec 24th, or Monday Sec 25th (FedEx & USPS closed on the 25th). Ground Shipments started to be delivered on Tues Dec 26th.

Groupie

Can you tell me where my package is an why is it still on hold?
Agent

We can definitely help you with that. Please send us a private message with your order information so we may work directly with you.