Why hasn't my phone shipped?

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Groupie

Why hasn't my phone shipped?

I ordered a phone Friday the 22nd the day before Christmas eve it is now Wednesday the 27th! Why hasn't my phone shipped ? What is taking so long?
3 REPLIES 3
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Agent

Hey there, @Alexesss! Thanks for contacting us. Due to the holidays, there was no deliveries on Sat. Dec 23rd, Sun Dec 24th, or Monday Sec 25th (FedEx & USPS closed on the 25th). Ground Shipments started to be delivered on Tues Dec 26th.

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Groupie

Can you tell me where my package is an why is it still on hold?
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Agent

We can definitely help you with that. Please send us a private message with your order information so we may work directly with you.