Where is my service?


Where is my service?

Happy New Year.


It is 12:56 AM EST on Jan. 1, 2018, and I have no 4G high-speed data, as I am supposed to have.


My service period started 56 minutes ago, but I am still at 2G data speeds and my account indicates that I have no high-speed data.




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Re: Where is my service?

Hi there caddzooks. Sorry about the issue there with your data. If you are still experiencing any issues, please follow the steps below:

If you have an Android:

1. Settings

2. Turn of Wi-Fi

3. Mobile Data on

4. System Updates

5. Tap update Profile

If you have an iPhone:

1. Tap Phone.

2. Enter ##873283# then tap Call.

3. When Starting Service Update screen appears, tap OK.

4. When Service Update Complete appears, tap OK.

Let me know how that worked out.