Trying to configure new phone!

Groupie

Trying to configure new phone!

New Boost phone (LG Xcharge) attempts to configure service but will not complete. Phone has been reset multiple times, and the problem persists. Boost website shows number is transferred to new phone.
3 REPLIES 3
Agent

Re: Trying to configure new phone!

Hello @Kathy_medi Which error message are you receiving?

 

~JoyP.

~ Joy P.
Groupie

Re: Trying to configure new phone!

When I turn phone on it says 'configuring service'. At step 1 it says 'registering device with the network'. After a few minutes it says 'configuring service..please contact your service provider to configure your device for service's
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Agent

Re: Trying to configure new phone!

Hello @Kathy_medi Would you please send us a private message with you phone number and pin?

 

Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.

 

~JoyP.

~ Joy P.