Hey there, @SixSigmaGuy! We hear you! if swapping from a phone with Visual Voicemail to another phone with Visual Voicemail, 5 days of voicemails are stored on the server. Also, be aware:
•You can’t mix and match voicemail, Visual Voicemail and iPhone, if you want to keep the messages.
•Going from a non-iPhone VVM to a non-iPhone VVM, 5 days of voicemails are stored on the server.
•Going from an iPhone to an iPhone, 5 days of voicemails are stored on the server.
Sorry if this was not helpful to you. If your current phone is the same type of phone as the LG phone, not an iPhone, your voicemail messages are stored on our server (our system) for 5 days after the swap. That means, if you just completed the swap, you should be able to access the old messages, but after 5 days the messages won't be available anymore.
Hi SixSigmaGuy! What exactly happen when you click on the visual voicemail icon on your phone? do you have access to this messages through the regular voicemail feature?
Just to confirm, Do you have any recent voicemail? Please try to play a message that is less than 5 days old.