I have never been so dissatisfied with a purchase, maybe ever. I have spent HOURS on the phone with endless customer service representatives. Two phones have been mailed to me and lost, my account has been double charged, and now - the latest- is that my account is suspended because of a BOOST error. I have upgraded my plan, set up autopay and to my dismay - it has even become impossible for Boost to accept my money. Terrible service (even in my house) slow, inconsistent, and unreliable. I will be telling everyone I know not to EVER waste their time with this company. So incredibly disappointed.
That’s no good at all. We are so sorry for this experience, smaggied. Let’s check this thing out. We'd like to access your account to take a look. Can you please send us a private message with your phone number and PIN to verify your account?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
I sent you a pm. Would really appreciate some help. I'm unable to use my phone, have a child and a job that obviously relies on my phone working. Especially when I've paid and have been charged AGAIN today for $61.00.
I'll be waiting patiently. I have been waiting since December for Boost to make this right. Thanks for your prompt service.