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Hey there, @Kris1972! Thanks for contacting us. Is your phone damaged? Do you have the phone insurance added to your bill? Bear in mind that you must have an add-on in your account which provides phone replacement coverage through BrightStar Device Protection to protect you in the event your phone is:
If you do have that add-on, you can make a claim by:
Hello SaraNikki2018, we are sorry to hear that your screen broke. We recommend you contact Apple so they can provide you with a repair center for your screen.
The phone reverted to factory settings and vibrated onto the floor when it started ringing. Screen cracked instantly
@Emiliao225, if you have insurance on the phone you can file a claim.
@Hamilton I have a cracked screen and I want to know how do I contact the insurance company to remedy this. So if I have to send my phone in to have the screen repaired am I given a replacement until it is fixed?
@rstewa23 Hey there! We'd love to help you. Please send us a private message for further assistance. Thanks.