Solved! Go to Solution.
Hey there, @Kris1972! Thanks for contacting us. Is your phone damaged? Do you have the phone insurance added to your bill? Bear in mind that you must have an add-on in your account which provides phone replacement coverage through BrightStar Device Protection to protect you in the event your phone is:
If you do have that add-on, you can make a claim by:
@Hamilton I have a cracked screen and I want to know how do I contact the insurance company to remedy this. So if I have to send my phone in to have the screen repaired am I given a replacement until it is fixed?