Return

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Groupie

Return

Hi, Please help me process a return for our phones. We just received our devices and the calls drop every 5 minutes. We cant stay on the phone long enough with customer service to reach a resolution and keep having to provide the information only to have the call drop again. We were told we can return the devices to FedEx, but no return authorization was initiated and we need to have this resolved so we can return this devices as they are completely unusable. PLEASE HELP!

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Hmm – that doesn’t sound right. Let’s do some investigating. We’re aware of an outage impacting our customers. Please know that our team is investigating this issue and we hope to have it resolved soon. We apologize for any inconvenience.

Groupie

I don’t want to investigate the issue, I want to return the devices and get a refund before my 7 days is up. Please just help me do what I’m asking.
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Gotcha. Can you please send me a private message with the order key number?

 

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