Return/Refund

Groupie

Return/Refund

I returned a phone I purchased online. I have already mailed it back and according to UPS Tracking, the phone has arrived at the return center. Just wondering what steps I have to take now to receive my refund.

3 REPLIES 3
Agent

Hi there, martinh12. Thanks for contacting us. After the package is received, a refund is issued 7-14 days later. Did you get a refund case created?

Groupie

I called and received a authorization code. I wrote the code on the box I mailed out.

Agent

Understood. Just to be sure, please send us a private message with the tracking number and the order key.