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Reactivation of phone

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Newbie

Reactivation of phone

Hello! So I am trying to reactivate my HTC Desire 510. I have gone through the online activation process and paid the bill including the extra $10. However, my phone is still not activated for some reason. When I go through settings to look at my phone number, it's still the old number. Any ideas on why the activation isn't working? Thanks!

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1 ACCEPTED SOLUTION

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Agent

Re: Reactivation of phone

Hi godina.

 

Reactivating a phone also requires to manually program it. Please follow the process below and let us know if your phone works after this.

 

  1. Turn the Wi-Fi off.
  2. Turn the Mobile Data on.
  3. Dial ##72786# on the phone pad. Select Menu>Reset
  4. The phone will reboot and update itself

Wait for a minute and test your phone.

 

EdwinRG.

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1 REPLY 1
Highlighted
Agent

Re: Reactivation of phone

Hi godina.

 

Reactivating a phone also requires to manually program it. Please follow the process below and let us know if your phone works after this.

 

  1. Turn the Wi-Fi off.
  2. Turn the Mobile Data on.
  3. Dial ##72786# on the phone pad. Select Menu>Reset
  4. The phone will reboot and update itself

Wait for a minute and test your phone.

 

EdwinRG.

View solution in original post