Hello, Mel0978. We're sorry to hear about this situation. We'll need to collect some personal information to find a solution. Please send us a private message with your phone number, pin, order number and more details about your issue.
Hi there Mel0978! Sorry for the late reply.
To send us a private message, you first need to click on our username (RB-1991 in this case). Once you've accessed the agent's profile page, go to where it says "Send this user a private message".
Looking forward to your private message!