RETURN/REFUND

[Beka50]

I returned a phone and it was received a week ago, when will I receive my refund?

[Boost_MasielQ]

Hey there, Beka50! Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

[hothush]

what type of card is that ? my own card decline on boostmobile and i don't even know why

[Boost_MasielQ]

Hey there, Beka50! Can you please clarify your request?

[hothush]

My credit Card gets decline and i checked with my bank and nothing is wrong , so i don't understand

[RossyC]

Hi, @hothush. We'd like to know, are you trying to make a payment? Or are you trying to purchase a device? Can you please provide us the exact error message that you're getting?

[hothush]

Declined ! and i'm trying to puchase a device 

[RossyC]

Understood. We suggest you clear cookies, cache, and browser history, then try to place the purchase again. Also, we recommend you try using a different browser and a different card (if available).

[Beka50]

You already answered my question. I think you may be referring to a post from someone else 🙂

[RossyC]

Understood, @Beka50. Please, get back to us if you need further assistance. We remain at your service.