RETURN/REFUND

Accomplice

RETURN/REFUND

I returned a phone and it was received a week ago, when will I receive my refund?
30 REPLIES 30

Hey there, Beka50! Please allow up to eight weeks to receive your credit card refund. Your refund will be applied to the credit card account that your purchase was initially charged.

Enthusiast

what type of card is that ? my own card decline on boostmobile and i don't even know why

Hey there, Beka50! Can you please clarify your request?

Enthusiast

My credit Card gets decline and i checked with my bank and nothing is wrong , so i don't understand

Agent

Hi, @hothush. We'd like to know, are you trying to make a payment? Or are you trying to purchase a device? Can you please provide us the exact error message that you're getting?

Enthusiast

Declined ! and i'm trying to puchase a device 

Agent

Understood. We suggest you clear cookies, cache, and browser history, then try to place the purchase again. Also, we recommend you try using a different browser and a different card (if available).

Accomplice

You already answered my question. I think you may be referring to a post from someone else 🙂
Agent

Understood, @Beka50. Please, get back to us if you need further assistance. We remain at your service.