REFUND POLICY

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Accomplice

REFUND POLICY

DO NOT BUY FROM BOOST MOBILE WEB SITE ITS A TOTAL RIP OFF!!! IF THERE IS SOMETHING WRONG WITH YOUR PHONE AND YOU RETURN IT FOR A REFUND THEY MAKE YOU WAIT 2 WEEKS TO RECEIVE YOUR MONEY EVEN WHEN THEY RECEIVED YOUR PACKAGE ALREADY!! ITS A LOAD OF CRAP DONT PAY FOR THE NEXT DAY SHIPPING EITHER ITS A WASTE OF TIME! THEY TAKE UP TO 6 HOURS TO PROCESS YOUR ORDER AND SHIP IT! FEDEX TAKES EVEN LONGER TO SHIP IT ALSO! DONT DO IT GO TO A STORE OR BUY FROM EBAY!
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Newbie

Have they atleast given your money back?

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Newbie

Have they atleast given your money back?

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Newbie

Boost stealing money and giving it back
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So sorry to hear about this experience, Amber1983. We want to help! What is going on?

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Groupie

I am also having a horrible experience.  I cancelled an order for an iPhone 6s and ordered an iPhone 6s Plus.  Boost shipped both to me, but I never received either phone.  Fedex returned both phones back to Boost.  Boost has acknowledged receipt of both phones but every time I call they say they can't find the SN numbers and they need to validate the return?? I have charges on my credit card for 2 phones which I never received.  Every customer care agent tells me they are escalating my return and when I call for status, they are still trying to validate the return.  At this point, I won't be ordering another phone from boost and I'll probably just have to dispute the charges with my credit card company.  So very frustrating!!!

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Agent

Hey there, @Dee_B! We're deeply sorry to hear that. Could you please send us a private message? We'll do our very best to help. In order to send a private message, you just need to click on my name, then select the option that says "Send this user a private message".