Porting number from Virgin Mobile issue. please help

[RyanW524]

Hi, I'm trying to keep my old Virgin Mobile number, but it says online during activation that it's ineligible to port.

[GermanHR]

Hi, @RyanW524 ! We'd love to help you with your issue. Could you please send us a PM with the Virgin Phone number that you're trying to Port? We'll need the PIN code, the IMEI/DEC of the device you're trying to activate, ICCID/SIM card number for the device, 4-digits PIN code combination that you would like to use with Boost, and what plan would you like to activate the phone under as well.

[RyanW524]

it took me a minute to reply back and now im getting no response from my pm, anyone else online that can help?

[GermanHR]

Hi! We just replied to your PM.

[RyanW524]

awesome thank you, i'll keep a look out

[GermanHR]

Understood. We'll wait for your response!

[RyanW524]

still waiting for the PM response to show up

[GermanHR]

Please, refresh your screen.

[RyanW524]

like i haven't been? seriously?

[RyanW524]

try pressing send