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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Poor customer service

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Newbie

Poor customer service

My parents bought me a S7 Edge phone as a gift in the beginning of May for a graduation present. When I tried to call Boost to activate the phone I was told the phone was not compatible with Boost. I went to the store to obtain a refund, and a representative there said I could return tomorrow when the manager was there as the representative did not have the password to complete a refund. I returned to the store the next day and the manager had no patience, raised his voice, and refused to give a refund due to store policy despite what the representative said yesterday. I was wondering if there was a way to report this poor service and the manager for his rude behavior. The store was 2427 Azle Avenue, Fort Worth Texas 76106 with the manager Amila S.
1 REPLY 1
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Re: Poor customer service

Hey there, thid01! We completely apologize for the inconvenience. We'd be more than glad to help you. What is the date of the device purchase? Was this a Boost Mobile store?