Hi there! Sorry to hear that you’ve been experiencing this issue. Definitely wanna look into this for you. Please send us a private message with your phone number and pin code so we can review this further.
I received my phone today and did the activation process but in the phone settings I cannot see my phone number and it says cellular network disconnected. When I go to the site to check activation status it asks me to pay the plan again. Could you please help.
To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.