Phone number ported from Boost Mobile

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Accomplice

Phone number ported from Boost Mobile

Had phone number ported to verizon. Tried to go into my account afterwards to have the remaining balance of the month transferred to a new phone number to give to one of my kids. Am i not able to do this?
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Agent

Hi @Waltons41073! Per Terms and Conditions, balances are generally non-transferable and non-refundable even when the account is deactivated for any reason. If you cancel the service, the system will not allow the process of a refund. Please visit https://www.boostmobile.com/#!/about/legal/terms-conditions/general-terms-conditions/ to review our policy.