Oh no! Sorry to hear that, Alyssa-24. We definitely want to look into this for you. Please private message us with your phone number and PIN so we can take a look.
Note: To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
We understand. Please, clear cookies, cache and browser history. Alternately, we recommend you close the current windows tab and open a new one, then try to send us a private message once again. Please let us know the outcome.