Hey there, @Cradd94! Thanks for being part of our Boost Mobile Community. Definitely want to look into this for you. Please send us a Private Message with your Order Key or Order Number, so we can help you.
Note: For you to send me a Private Message you'll need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.