Hi there, @Javion1998!
We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with your name, shipping address and order number.
@Javion1998: To send a Private Message you can go to your profile and click on the icon with an envelope. Then you enter the username of the person you want to send a message to and the subject. Or you can go to the user profile by clicking on the username and click on "Send this user a Private Message".