Order issue, need refund

Enthusiast

Order issue, need refund

I just ordered the Samsung J3 Emerge.  I needed to order two devices, one for my son and one for myself.  The website would not let me purchase two of them in the same transaction.  So I placed two separate orders.  The second order did not go through.  My bank account shows the first purchase but not the second.  I checked the order status of the first order and it says "pending fraud detection."  I never got am email confirmation on the second order.  Can I simply cancel the order for both and get a refund for the one charge?  This is a pain in the ass.  

1 REPLY 1
Agent

Re: Order issue, need refund

Hi there, Kari728! We have received your private message, and will continue to work with you through there. Please check your inbox.