Hello Katelynnpitt! We would like to apologize, we understand that this is such unpleasant experience and we don’t like to see our customers upset and inconvenienced. We always try to create a positive experience. I’d like to try and help. Would you please send us a private message with your nearest cross street and ZIP code? We'll be waiting for your response to further assist. ^Paola P.
@Timm1 Hey there! Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. We'll do our best to resolve this in a timely manner. Would you please be so kind to send us a Private Message, so we can further assist you?
~ Joy P.
@Timm1 Hey there! Thanks for the information. We've checked your area, we can see that there's an outage in the area affecting the 4G LTE. This may be the reason why you're having issues to use the 4G. Our technicians are working to resolve this information as soon as possible.
~ Joy P.