Thank you so much for contacting us. We are really sorry you are having such a negative experience with your service. Please allow us to investigate this issue. Could you please send us your phone number, pin number and your address?
~ Joy P.
That’s definitely not okay. So sorry to hear that you’ve been experiencing this, @Asmithbrown! We can definitely help you out with that. To research further, please private message us your phone number and PIN so we can take a closer look.