No confirmation email

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Enthusiast

No confirmation email

I placed an order online. I took a screenshot of the order confirmation the money was taken off my debit card. However I received no confirmation email and when I go online to check the order status it says it sent to a fraud account team so I'm confused as to what is going on. I'm currently a Boost customer I have a family plan and I was just buying a phone to replace one of the phones cuz it's a crappy phone
8 REPLIES 8
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Hey there, YourHigness! Sorry for the long tardiness in answering to your post, and please accept our apologies for the inconvenience.

 

To better help you, please send us a private message including your mobile number and PIN code.

 

We'll be pleased to look into this for you!

 

RB-1991 (Robert)

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Accomplice

I Had the same Problem also....I Order A Cell Phone on Line and the computer Screen left the page. Didn't get Confirmation number and did not receive an E_mail .... The money came off my Credit card already.  ( Kyocera Model Hydro Reach # C6743. Awaiting you Earliest Reply  Thank Your Order System Wanted to Change My Email ... Malvar54@yahoo.com  it wanted  to put a space between my name and 54  But I Typed it the way it should be. Any Advice Or Should I Just call customer service to get to the bottom of it?

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@Malvar54 Ah, I see! Let’s do some investigating. Can you send us a private message? - E.J.

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Groupie

This happened to me also, I ordered a pre owned I phone 6 but I didn't receive a confirmation email. I clicked off the page too quickly to see my order number. I checked my spam and junk folders, what do I do now?
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@dm0180 Understood. You may also send us a private message to follow up. - E.J.

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Groupie

Thank you. I sent the message.
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Accomplice

What about My No Confirmation Email on My Cell Phone Order It Not In Spame Help (Original ) Problem I Order A Cell Phone on Line and the computer Screen left the page. Didn't get Confirmation number and did not receive an E_mail .... The money came off my Credit card already. ( Kyocera Model Hydro Reach # C6743. Awaiting you Earliest Reply Thank Your Order System Wanted to Change My Email. But I Typed it the way it should be. Any Advice Or Should I Just call customer service to get to the bottom of it?

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Agent

Hello, Malvar54! So sorry to hear about this experience. We want to help! Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.