No confirmation email and no phone.

Groupie

No confirmation email and no phone.

I ordered a phone June 28. We still have not received a confirmation email even though the money was charged to the card the same day. I have tried to check order status with the confirmation number and it says number is not found. Please help. We needed this phone before we left the country this upcoming Saturday!
5 REPLIES 5

Re: No confirmation email and no phone.

Hello. Could you please send us a private message to follow up on this matter? - E.J.

Re: No confirmation email and no phone.

I got charged on may 7 and they didn't email me or give me a conformation number.
Agent

Re: No confirmation email and no phone.

Hi, @Leticiaortiz418! Thanks for bringing this to our attention. A confirmation message is usually sent via a text message. Did they payment go through successfully?

Re: No confirmation email and no phone.

It just went through today. But still no text no email nothing.
Agent

Re: No confirmation email and no phone.

Understood. We'd like to look into that. Can you please click on my username to see the private message option, so you can  send us a private message with your number and PIN? Thanks.