@Bri29416 Hey there! We're very concerned about your feedback. Thank you for bringing this up to our attention. We do understand your frustration having a bad customer service experience. Please, give us the opportunity to turn this around for you. Would you please be so kind to send us a "Private Message" including your order number, so we can further assist you?
~ Joy P.
Hey Bri129416. You can send us a private message by clicking on my name, then selecting the private message option from my profile.