No E-signature email sent, no order confirmation.

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Accomplice

No E-signature email sent, no order confirmation.

After hours of frustration, I successfully ordered a phone over the phone with a very patient agent.  He was great, name is Greg I believe. 

The funds have been withdrawn from my account, but I have yet to receive any email confirmation of the order. Kind of worrying. 

9 REPLIES 9
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Agent

Hi MegSutt! Did you get the order number?

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Accomplice

No, I never did. I have been checking my email often. (Spam and junk folder too.) 

Agent

Can you send us your phone #  time zone and the best time to call you in a Private Message so that we can contact you and better assist you?

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Accomplice

There's no use.  I was just told by an Agent that there is no order under my name. But the money has been withdrawn from my account. Terrible. 
It is now looking like $102 has been stolen from me. I am VERY close to canceling my service. I have NEVER had an issue with this company until now. 

Where do I send my information?  I am willing to try this again, and see what can be done. 

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Agent

If they did not find any order under your name, the money that was taken will be automatically retrieved to your account.

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Accomplice

If the funds are not credited BACK to my account, I will be canceling my service before the next billing cycle. It has been a great three years with your company, and I am VERY sad to have it come to this. 

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Newbie

Did you end up getting your refund yet?

 

I just had to have customer service order my phone and set up the Easy Pay installments. I was told I had to electronically sign and it would be sent to my email, which I never received. I also was not given an order #, however I was given the contract number for the installments. The charge is pending on my bank account, which I was told my card wouldn't even be charged until I sent back that electronic signature to them, so that isn't very comforting.

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Accomplice

The charges are still pending on my card. 

I had customer service order the phone for me as well. Got the same stuff you did, but I did not get the contract number. 

I can't even figure out how to get a HUMAN being on the phone. (Seriously, I can't seem to do it.) 

My guess is, they really don't want people to go for this BoostUp! thing. I figured it would be nice to have a newer phone, but now I am considering looking for a new phone service company. I'm hoping for the best. 

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Agent

Hi there vmachado08. Definitely wanna look into this for you. Please send us a private message with the email address you used for the order, and we’ll get this thing figured out. Victor21