Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

New to boost

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Groupie

New to boost

I purchased a Hotspot device this morning, or at least I was charged for a hotspot device.  I have no confirmation number or email, no way to track it or even know if its on the way. My phone line is through a different company so I do not have an account to get more information, so between my lack of information and Boost's lack of person to person customer service I don't know how to get the information I need or the device that I already paid for. A recurring "solution" on these boards is private message me and we will investigate, I do not know how to private message on this platform. Help is needed.

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Agent

Re: New to boost

Hello 0B_mac. You've come to the right place. We're happy to help. Just to confirm, did you check your Spam/Junk folder? Most of the times, our e-mails go to that folder.  Thanks.

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Groupie

Re: New to boost

I have checked my spam and still have not received an email.