Hey there, @mshort21984! We'd like to look into it. Can you please private message us the number and PIN for further assistance? Thank you!
I am having this same issue. I cannot get through to a real person on the customer service number. I am incredibly frustrated.
What does this mean, "ensemble activation failed" - is my order still shipping? Is my credit card going to be refunded if not?
I understand your concern. Could you please send us a private message to further investigate the status of your order? - E.J.
That happens when the phone fails to pre-activate itself, which is not a problem since you can activate it manually when it arrives. To check on your order status in more detail, please send us a private message with your order number.
You're welcome! We have replied with some important details about your order status. Please check your inbox.